New Delhi is indisputably the most preferred destination for business process outsourcing or the BPOs. Many of international organizations are targeting Delhi & NCR, to outsource their back office and support tasks to the cost effective and customer driven, service providers of Delhi. Multi national companies like GE Capital, Dell Computers, British Airways, Aviva Insurance, and British Telecome have their business outsourcing units in Delhi as well as NCR.

Which factors make call center jobs in Delhi such a mouth watering choice for fresh job seekers? Is it only a part time job option or a serious career choice? Call centers gives you the option of earning good amount of money in a very short period of time. This is one of the important factors responsible for the budding interest of young graduates in call centers.

Extra facilities like free transport, free meal, and attractive office set ups add to the glamour associated with work8ing in BPOs. Another aspect is the availability of job options for graduates, post graduates, technical and non technical degree holders and in some cases even under graduates.

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Call-centers/BPO Jobs in Delhi

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Top BPO companies in Delhi & NCR include EXL in Noida, Xansa (leading providers of telecommunications in Europe), IBM, I-energizer (international call center with operation in major countries of Asia Pacific region), Evalueserve, Integreon, Market RX, V-customer (BPO operation in New Delhi) and HCL BPO (a supplementary division of IT major, HCL Technologies)

Among the wide range of services and outsourcing units in these call centers, the main services include online query processing, back office operations, Customer Service, Technical Support services, transaction processing, collections and knowledge process outsourcing (KPO).

You don't necessary need to be a technical graduate to get a job in these call centers. The main qualification is the bachelor's degree with excellent communication skills, of course, in English. However, it does require a reasonable amount of technical knowledge for technical support and KPO jobs.

Call center companies provide adequate training on working modules, software packages and foreign accent depending on kind of project allotted to you and their target market. With the increase in a number of technical processes being outsourced to India and the growth of the KPOs, there is a growing demand for technical graduates in BPO companies.

BPO as a career option has never been a matter of concern but some people have been circumspect at joining BPO industry as a permanent career choice. Well, for a serious candidate, the selection of a good company is very important because in the long run one would like to have a job security. There are small call centers and outsourcing units which would not ensure you a secure future but companies like GE, American Express, HCL BPO, IBM, Convergys and Wipro do provide a stable as well as bright future.