Delhi has become the hub of business processes being outsourced by companies in the US and the UK. The Western world condemns the outsourcing of call centre jobs to India but what do their Indian employees think?

Thousands of graduates as well as undergraduates are currently working in the Indian call-centre industry. In order to sound more European, they have been encouraged to adopt western names by their employers. A recent bestselling book by Chetan Bhagat 'One night at a call centre', gives an insight into the lives of these call centre employees in India.

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Delhi being the capital of India has seen an exceptional rise in the growth of call centre industry. It has also resulted in creation much needed employment opportunities, for thousands of eligible graduates, from different parts of India. According to a recent survey, more than 30% of Indian graduates do not succeed in finding jobs.

But the growth of call centers and BPOs in Delhi has brought some respite for a large group of English speaking graduates in India. The lifestyle and culture of the call center industry is very different from that of other industries. Working in a call center bring you a feeling of the western culture because most of the time you are interacting with foreigners on phone. Call centers in Delhi generally work all throughout the day as well as night in 24/7 fashion.

Call center job offers some striking facilities to tempt aspirants in the form of better working environment, free meals, free transportation, on job incentives, parties and recreational outings. The odd midnight shifts and rotating duties often result in couple of health issues but good growth opportunities and hot incentives keep people glued to the BPOs.

The cost of hiring skilled professional in places US or UK is very high as compared to the professionals with same level of skills in India. As a result, multi nationals like British Airways, GE Capital, Dell Computers, and IBM are outsourcing their back office work to countries like India where labor cost is relatively very cheap. Several other multinational firms like Lehman brothers, JP Morgan Chase Bank, Aviva insurance, and HSBC etc have already set up their international call centers in India, unfolding even more opportunities for the young graduates of Delhi. According to predictions made by veteran industry players, the revenue from call centers in India would exceed $17 billion by the year 2008.

There are several cultural impediments to working in a call centre. Although English has been earnestly adopted by the educated elite in India, the majority speak the Hindi-English combination, known as 'Hinglish'. The call centre trainees have managed to overcome these barriers with proper training and genuine effort. Trainees in these call centers are supposed to tune themselves to the fluency and toughness foreign accent.

This is a revolution brought about as a result of improved international communication and ease of travel. In short, outsourcing is a win-win situation both for both the outsourcing firm as well as the client. The job however, is a bit tedious in nature but the culture and work environment in these call centers are some of the reasons why young graduates are embracing BPO as a suitable career option.

With the outsourcing businesses escalating day by day, the workers or the employees in countries like USA and UK are raising their voices in opposition to such jobs being outsourced to India. Political parties and people from several activist groups in USA have often raised this particular issue. The issue of outsourcing still finds a place in US elections and most political groups seems united on the issue.

Well, what does this imply? Is the future of Indian call center industry doubtful? The answer is a big "NO" because the call center or the BPO industry in India has developed as a strong and stable force, contributing immensely to the revenue of foreign multinationals. Moreover, in the current scenario when economies are opening in various businesses domains, the continuation of these very BPOs becomes indispensable.